At b58q, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how that data is used, who it may be shared with, and what rights you hold over your own information as a b58q member.
This Privacy Policy ("Policy") is issued by b58q ("b58q", "we", "us", "our"), the operator of the online gambling platform accessible at b58q.app. This Policy governs the collection, use, storage, disclosure, and protection of personal data relating to registered members, prospective members, and visitors to the b58q platform ("you", "your").
b58q has been providing online casino and sports betting services to Pakistani players since 2021. We understand that privacy is particularly important when it comes to financial and gambling-related data. This Policy is written in plain English so that every member — whether based in Karachi, Lahore, Islamabad, or anywhere else across Pakistan — can understand exactly how their information is handled.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By creating a b58q account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
b58q acts as the data controller in respect of personal data collected from its members and platform visitors. As data controller, b58q is responsible for determining the purposes and means of processing your personal data. All data protection queries, subject access requests, and privacy-related complaints should be directed to b58q using the contact details set out in Section 15 of this Policy.
Where b58q engages third-party service providers to process personal data on its behalf — such as KYC verification agencies, payment processors, and fraud prevention services — those providers act as data processors under contractual arrangements that impose appropriate data protection obligations consistent with this Policy.
b58q collects the following categories of personal data from its members and platform users:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, CNIC copy, passport scan | Registration & KYC verification |
| Contact Data | Email address, mobile number (Jazz, Telenor, Zong, Ufone), city of residence | Registration |
| Financial Data | JazzCash account number, EasyPaisa number, bank account details (HBL, UBL, Meezan), crypto wallet addresses, transaction history | Deposit / withdrawal processing |
| Account Data | Username, encrypted password, VIP tier, bonus history, game preferences, self-exclusion status | Ongoing platform use |
| Transaction Data | Deposit amounts (PKR), withdrawal requests, wager history, winnings, game session logs | All financial & gaming activity |
| Technical Data | IP address, device type, browser version, operating system, device fingerprint, session tokens | Each platform visit |
| Usage Data | Pages visited, games played, time spent, click paths, search queries within the platform | Each platform visit |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When contacting support |
| Responsible Gaming Data | Deposit limits set, cool-off periods, self-exclusion requests, problem gambling flags | When using RG tools |
The majority of personal data b58q holds is provided directly by you during the registration process, KYC verification, payment transactions, support interactions, and your general use of the platform. This includes information you enter into forms, documents you upload for verification, and messages you send to our support team.
When you access the b58q platform — whether via a desktop browser or mobile device — we automatically collect technical and usage data through cookies, web beacons, server logs, and device fingerprinting technologies. This data collection occurs each time you visit the platform, regardless of whether you are logged in to your account.
b58q may receive personal data about you from the following third-party sources:
b58q processes your personal data only where a valid legal basis exists under applicable data protection law. The following table sets out the primary purposes for which b58q processes personal data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your b58q account | Performance of contract |
| Processing deposits and withdrawals in PKR | Performance of contract |
| Verifying your identity and age (21+) via KYC | Legal obligation & legitimate interests |
| Preventing fraud, money laundering, and bonus abuse | Legal obligation & legitimate interests |
| Administering bonuses, VIP rewards, and promotions | Performance of contract |
| Providing 24/7 customer support | Performance of contract |
| Sending transactional notifications (deposit confirmed, withdrawal processed) | Performance of contract |
| Sending promotional communications and offers | Consent (opt-in) |
| Analysing platform usage to improve services | Legitimate interests |
| Enforcing responsible gaming tools and self-exclusion | Legal obligation & legitimate interests |
| Complying with regulatory, tax, and legal reporting obligations | Legal obligation |
b58q shares personal data with carefully selected third-party service providers who process data on our behalf under contractual data processing agreements. These providers are permitted to use your data only for the specific purpose for which it was shared and must maintain confidentiality and security standards equivalent to those applied by b58q. Categories of service providers include:
b58q may disclose personal data to government authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. b58q will, where legally permissible, notify affected members of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of b58q's assets, personal data held by b58q may be transferred to the acquiring entity as part of the transaction. Members will be notified of any such transfer and the privacy implications prior to their data being transferred to a new data controller.
b58q does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketers. Your data is used exclusively to operate and improve the b58q platform and to fulfil the purposes described in Section 5 of this Policy.
Cookies are small text files stored on your device when you visit a website. b58q uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate essential platform functions, remember your preferences, maintain your login session, and collect usage analytics.
You may manage cookie preferences through your browser settings. Disabling non-essential cookies may affect the functionality and performance of the b58q platform, including the ability to remain logged in to your account. Strictly necessary cookies cannot be disabled as they are required for core platform operation.
b58q retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and financial record-keeping obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be linked to an individual.
b58q implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
b58q is an international platform and, in the course of providing its services, may transfer your personal data to countries outside of Pakistan for processing by third-party service providers, including cloud infrastructure providers and KYC verification agencies. Where such international transfers occur, b58q ensures that appropriate safeguards are in place to protect your data, including contractual data transfer agreements incorporating internationally recognised data protection standards.
b58q will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards consistent with applicable data protection principles.
As a b58q member, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact b58q's data protection team using the contact details in Section 15. b58q will respond to all valid requests within thirty (30) days, subject to identity verification.
Please note that certain rights are subject to limitations where legal obligations require b58q to retain data — for example, financial transaction records required for AML compliance cannot be erased upon request during the mandatory retention period. b58q will clearly communicate any such limitations when responding to your request.
b58q's platform is strictly intended for adults aged 21 years and over. b58q does not knowingly collect personal data from individuals under the age of 21. If b58q becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account permanently closed.
If you are a parent or guardian and believe that your child has registered on the b58q platform or provided personal data to b58q, please contact us immediately at [email protected] so that we can take appropriate action without delay.
The b58q platform may contain links to third-party websites, such as game supplier information pages or payment provider portals. b58q is not responsible for the privacy practices or content of those third-party sites. Once you leave the b58q platform by following an external link, this Privacy Policy no longer applies. We recommend reviewing the privacy policy of any third-party site you visit.
b58q reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the services we offer. Material changes will be communicated to registered members via email notification or a prominent notice on the b58q platform no less than seven (7) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the b58q platform following the effective date of any revision constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must stop using the platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way b58q processes your personal data, please contact our data protection team through any of the following channels:
Our support team is available around the clock and is equipped to handle data subject access requests, consent withdrawal requests, and privacy complaints from members across Pakistan — whether you are in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, or anywhere else.
b58q recognises and upholds these seven core data protection rights for every member
Request a full copy of all personal data b58q holds about you at any time.
Have inaccurate or outdated personal data corrected promptly upon request.
Request deletion of your data where it is no longer needed, subject to legal retention rules.
Ask b58q to pause processing of your data in specific circumstances while a dispute is resolved.
Receive your personal data in a structured, machine-readable format to transfer elsewhere.
Object to processing based on legitimate interests, including any direct marketing communications.
Withdraw previously given consent at any time without affecting past lawful processing.
Contact our support team via live chat 24/7 or email us at [email protected] to make any request.
Six layers of data protection keeping every b58q member's information safe and secure
Every byte of data transmitted between your device and b58q's servers is protected by 256-bit SSL/TLS encryption — the same standard used by international financial institutions. Your PKR transactions and personal details travel securely at all times.
Sensitive data stored on b58q servers — including CNIC copies, bank account details, and JazzCash/EasyPaisa numbers — is encrypted at rest using AES-256. Even in the unlikely event of a server breach, your data remains unreadable.
b58q has a firm policy against selling, renting, or trading member data to advertisers or data brokers. Your personal information is used exclusively to operate your account and improve the b58q platform — full stop.
b58q staff access to personal data is governed by role-based access controls on a need-to-know basis. All staff with data access undergo data protection training and are bound by confidentiality obligations in their employment contracts.
b58q conducts regular independent penetration testing and vulnerability assessments of its platform infrastructure. Any identified risks are remediated promptly under b58q's security incident response procedures.
b58q maintains clear records of all data processing activities and reviews this Privacy Policy at least annually. Members are notified of any material changes before they take effect, ensuring you are always informed about how your data is used.
Your privacy matters. Now that you know exactly how b58q handles your data, join Pakistan's most trusted online casino — where your personal information is as protected as your PKR balance. Must be 21+ to register.